Terms of service

Terms and Conditions

Table of Contents

  1. Definitions

  2. Identity of the Seller

  3. Applicability

  4. The Offer

  5. The Agreement

  6. Right of Withdrawal

  7. Costs in Case of Withdrawal

  8. Exclusion of the Right of Withdrawal

  9. The Price

  10. Conformity and Warranty

  11. Delivery and Execution

  12. Long-Term Agreements: Duration, Termination, and Renewal

  13. Payment

  14. Complaints Procedure

  15. Disputes

  16. Additional or Deviating Provisions

Article 1 – Definitions

In these Terms and Conditions, the following definitions apply:

  • Cooling-off period: The time within which a consumer can exercise their right to withdraw from the purchase.

  • Consumer: The natural person (not acting in a professional or business capacity) who enters into a distance agreement with the seller.

  • Day: A calendar day.

  • Long-term contract: A contract for a continuous supply of products or services over time.

  • Durable data carrier: Any medium that allows a consumer or seller to store information for future reference (e.g., email, USB stick).

  • Right of withdrawal: The consumer’s right to cancel the agreement within the cooling-off period.

  • Model form: The sample form provided by the seller that a consumer can use to exercise their right of withdrawal.

  • Seller (Entrepreneur): The person or company offering products or services remotely to consumers.

  • Distance agreement: An agreement concluded through a system organized by the seller for distance sales (e.g., via website or email).

  • Means of distance communication: Any method used to make an agreement without the consumer and seller being physically together (e.g., phone, email, website).

  • Terms and Conditions: These general terms of the seller.

Article 2 – Identity of the Seller

WIB4Y - MiniMaker
Cornelis Jolstraat 24
5342 TT Oss, The Netherlands

Email: info@mini-maker.nl
Chamber of Commerce (KvK): 65947096
VAT ID: NL001898088B48

Article 3 – Applicability

  1. These Terms and Conditions apply to all offers from the seller and to every distance contract or order made between the seller and the consumer.

  2. Before the agreement is finalized, the text of these Terms and Conditions will be made available to the consumer. If this is not possible, the consumer will be informed where to access them, and they will be sent free of charge upon request.

  3. If the agreement is made electronically, the Terms and Conditions will also be made available electronically in a way that allows the consumer to easily store them for future reference.

  4. If special product or service conditions apply, these Terms and Conditions will apply as well. In case of conflict, the most favorable provision for the consumer will take precedence.

  5. If any part of these Terms and Conditions is invalid or void, the rest will remain in force. The invalid part will be replaced with a valid clause that most closely matches the intent of the original.

  6. Any situations not covered by these Terms and Conditions should be interpreted according to their general intent and spirit.

  7. Any ambiguities about the interpretation or content of these Terms should also be resolved “in the spirit” of these Terms and Conditions.

Article 4 – The Offer

  1. If an offer has a limited validity or is subject to specific conditions, this will be clearly stated.

  2. All offers are non-binding; the seller may adjust or withdraw an offer at any time.

  3. The offer includes a clear and accurate description of the products and/or services. Images are a true representation of the products offered. Obvious mistakes or errors do not bind the seller.

  4. All photos, specifications, and data are indicative and cannot form the basis for compensation or cancellation.

  5. Product images are intended to be accurate; however, color differences between the photo and the actual product may occur.

  6. Each offer clearly explains what the consumer’s rights and obligations are if they accept it, such as:

    • The total price (including taxes).

    • Any shipping costs.

    • The method of payment, delivery, and execution.

    • The period for which the offer is valid or the price guaranteed.

    • Whether the right of withdrawal applies.

    • The conditions for canceling long-term agreements.

Article 5 – The Agreement

  1. The agreement is established once the consumer accepts the offer and meets all stated conditions.

  2. When the consumer accepts an offer electronically (e.g., through the webshop), the seller will confirm the order by email as soon as possible. Until the order is confirmed, the consumer may cancel it.

  3. If the agreement is made electronically, the seller will take appropriate measures to protect the electronic transfer of data and ensure a secure website environment.

  4. The seller may check whether the consumer can meet their payment obligations and review other factors relevant to accepting the order. If there are valid reasons to refuse an order, the seller has the right to decline it or attach special conditions to the delivery.

  5. Once the agreement is made, the seller will provide the following information to the consumer, either in writing or in a format that can be stored electronically:

    • The seller’s contact details for questions or complaints.

    • Clear instructions on how to exercise the right of withdrawal (or a statement if it does not apply).

    • Warranty and after-sales service information.

    • The main terms of the agreement, including price, delivery, and cancellation details.

  6. Every agreement is made under the condition that the ordered products are available.

Article 6 – Right of Withdrawal

For products:

  1. The consumer has the right to cancel the purchase within 14 days after receiving the product, without giving any reason.

  2. During this 14-day cooling-off period, the consumer must handle the product and packaging carefully. The product should only be used or inspected as necessary to decide whether to keep it.

  3. To use the right of withdrawal, the consumer must notify the seller (for example by email) within the 14-day period.

  4. After notifying the seller, the consumer has another 14 days to return the product.

  5. The consumer must prove that the item was returned on time, for example with a shipping receipt.

  6. If the consumer does not notify or return the product within these deadlines, the purchase becomes final.

For services:

  1. For services, the consumer can also cancel the agreement within 14 days from the day the agreement was made.

  2. To withdraw, the consumer should follow the instructions provided by the seller.

Article 7 – Costs in Case of Withdrawal

  1. If the consumer uses the right of withdrawal, they only need to pay the cost of returning the product.

  2. If the consumer already paid for the product, the seller will refund the full purchase price, including the original shipping cost, within 14 days after being informed of the withdrawal — provided the returned item has been received in good condition.

  3. The refund will be made using the same payment method that the consumer originally used, unless the consumer agrees to another method.

  4. If the returned product is damaged due to careless handling, the seller may charge the consumer for the loss in value.

  5. If the seller did not provide the legally required information about the right of withdrawal, the consumer is not responsible for any loss in value.

Article 8 – Exclusion of the Right of Withdrawal

The seller can exclude the right of withdrawal for certain products or services, but only if this was clearly stated before the purchase.

The right of withdrawal cannot be used for:

  • Custom-made products (made to the consumer’s specifications).

  • Items that are personal or hygienic in nature and whose seal has been broken.

  • Products that cannot be returned due to their nature (e.g., perishable goods).

  • Products or services whose prices depend on financial market fluctuations.

  • Newspapers, magazines, or digital downloads.

  • Audio, video, or software products with broken seals.

  • Services that have already started (with the consumer’s consent) before the end of the 14-day period.

Article 9 – Prices

  1. The prices shown in the offer will not change during its validity period, except when taxes or legal rules change (for example, VAT adjustments).

  2. Prices may vary for products or services whose costs depend on financial market conditions outside the seller’s control. If so, this will be clearly stated in the offer.

  3. Any price increases within 3 months after the agreement is made are not allowed, unless required by law.

  4. Any price increases after 3 months are allowed only if:

    • They result from legal regulations, or

    • The consumer has the right to cancel the agreement starting on the date the new price takes effect.

  5. All listed prices include VAT.

  6. The seller is not responsible for printing or typing errors in prices. If such an error occurs, the seller is not obliged to deliver the product at the incorrect price.

Article 10 – Product Quality and Warranty

  1. The seller guarantees that the products and/or services meet the terms of the agreement, the specifications stated in the offer, and general standards of quality and usability.

  2. The seller also ensures that the products comply with all applicable legal requirements at the time of delivery.

  3. Any additional warranties provided by the manufacturer or importer do not affect the consumer’s legal rights.

  4. If a product is defective or incorrect, the consumer must report this in writing within 2 months of delivery.

  5. Returned products should be sent back in their original packaging and in new condition, if possible.

  6. The warranty period matches the manufacturer’s warranty unless otherwise stated.

  7. The warranty does not apply if:

    • The consumer or a third party repaired or modified the product.

    • The product was used carelessly or under abnormal conditions.

    • Damage occurred due to not following the seller’s instructions.

    • Damage was caused by government regulations about product materials or standards.

Article 11 – Delivery and Execution

  1. The seller will handle all orders with care.

  2. Orders will be delivered to the address provided by the consumer.

  3. The seller aims to ship accepted orders as soon as possible and within 30 days, unless a longer delivery time is agreed upon.

  4. If delivery is delayed, or if an order cannot be fulfilled (or only partly), the consumer will be informed within 30 days after placing the order.

    • The consumer then has the right to cancel the order without cost.

  5. If the agreement is canceled, the seller will refund the amount paid within 14 days.

  6. If a product is no longer available, the seller will try to offer a similar replacement. The consumer will be clearly informed of this before delivery.

    • If the consumer does not want the replacement, it can be returned free of charge.

  7. The risk of damage or loss passes to the consumer once the product is delivered to them or to a person designated by them.

  8. If the consumer chooses untracked letter mail, the risk of loss or damage lies with the consumer. Tracked shipping options are always available.

Article 12 – Long-Term Contracts: Duration, Cancellation, and Renewal

Cancellation

  1. The consumer may cancel an ongoing contract for regular delivery of products or services at any time, with a maximum notice period of one month.

  2. A fixed-term contract (e.g., a subscription) can be canceled at the end of its term, again with up to one month’s notice.

  3. Cancellations must be allowed in the same way the contract was made (e.g., online or by email).

  4. The seller cannot impose stricter cancellation terms than those applying to themselves.

Renewal

  1. Fixed-term contracts cannot be automatically renewed for another fixed period.

  2. Exceptions: newspaper or magazine subscriptions may be renewed for up to three months, provided they can be canceled with one month’s notice.

  3. If a contract is renewed indefinitely, the consumer may cancel it at any time with one month’s notice.

  4. Trial or introductory subscriptions automatically end after the trial period.

Duration

If a contract lasts longer than one year, the consumer may cancel it after one year with one month’s notice, unless there are reasonable and fair grounds preventing early cancellation.

Article 13 – Payment

  1. Unless agreed otherwise, the consumer must pay within 7 days after the start of the cooling-off period (Article 6).

  2. For service agreements, this period starts after the consumer receives confirmation of the agreement.

  3. The consumer must immediately inform the seller of any incorrect payment information.

  4. If the consumer fails to pay on time, the seller may charge reasonable costs for collection, within legal limits.

Article 14 – Complaints Procedure

  1. The seller has a published complaints procedure.

  2. Complaints about products or services must be submitted within 2 months of discovering the issue.

  3. Complaints received by the seller will be acknowledged within 14 days. If a longer response time is needed, the consumer will be informed of the expected timing.

  4. If a complaint cannot be resolved directly, the consumer may use the dispute resolution procedure.

  5. Consumers should first contact the seller for complaints. Complaints can also be submitted via the European ODR platform: http://ec.europa.eu/odr.

  6. Filing a complaint does not suspend the seller’s obligations unless explicitly stated.

  7. If a complaint is justified, the seller will either repair or replace the product free of charge.

Article 15 – Disputes

  1. Dutch law applies to all agreements between the seller and the consumer, even if the consumer lives abroad.

  2. The United Nations Convention on Contracts for the International Sale of Goods (CISG) does not apply.

Article 16 – Additional or Deviating Provisions

  1. Any additional or deviating provisions must not disadvantage the consumer.

  2. Such provisions must be agreed in writing or in a way that allows the consumer to store them electronically for future reference.