Refund policy
Returns
It may happen that you wish to return an order — perhaps because the product does not meet your expectations, or for another reason. Whatever the case, you have the right to cancel your order within 14 days of receiving it, without providing any reason.
After cancellation, you have an additional 14 days to return the product to us. You will then receive a full refund, including the original shipping costs. Only the return shipping costs from your home to our webshop are at your own expense. These costs are approximately €7.50 per package; please consult your carrier’s website for exact rates.
If you make use of your right of withdrawal, the product must be returned to us with all supplied accessories and — if reasonably possible — in its original condition and packaging. To exercise this right, please contact us at info@mini-maker.nl. We will then refund the full order amount within 14 days after you have notified us of your return, provided that we have received the product in good condition.
If the product or its packaging is damaged beyond what is necessary to inspect it, we may charge you for the depreciation in value. Therefore, please handle the product with care and ensure it is properly packaged when returning it.
Exchange
Would you like to exchange your product? No problem at all! Please contact us at info@mini-maker.nl.
You will, however, be responsible for the shipping costs of returning the product.
Incorrect Shipping Address
Did you accidentally enter the wrong shipping address?
Please contact us as soon as possible, and we will do our best to correct the address before the order is shipped.